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S2S VPN Status cycles between succeeded and connecting

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Hi all,

I'm trying to establish S2S VPN between Azure and a customer using Fortigate.

Currently the AZURE VPN link displays succeeded for a while then it reverts back to connecting, then back to succeeded and so on. It has never gone to 'connected' state.

Unfortunately I have no access to the Fortigate configuration, is there some troubleshooting diagnostics/logs that can be collected via powershell that may help pin point the problem on the vpn link? Would like to have some idea of where the problem may be before to talk to the customer.

- vpn mode is site-to-site
- deployment mode was resource Manager
- customer's address space has been added into the VNet local network

Thanks

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