Hello,
Our applications are connecting to a Belgium SOAP web service for fetching insurance quotations.
After Friday's outage the web call, ping, telnet, traceroute, nslookup aren't connecting to the service.
The address of the service is https://....services.axa.be/.. ., but what I don't understand is the fact that http://www.axa.be is
also not being loaded by the browser.
In this context I deduce that the issue is somewhere at DNS servers level, or else ...
I have tried to connect to technical support via the Azure portal, but the request for buying tech support is not currently my option because before Friday it was working flawlessly while today we still have the problem.
I didn't contact MS until now because we assumed that it could be a firewall exception added by axa.be but they claim that no change has been applied at their end.
So, can someone please help?