I have a customer who is having issues with there printers being disconnected from the linux server. This happens at all branches. I have not been able to find anything in the router logs that would show why these printers are loosing communications
with the server. So I ran the Network Diagnostic script provided here.
https://gallery.technet.microsoft.com/Azure-Virtual-Network-2b4d0793
I see a lot of entries like this. I have been trying to find out what some of this stuff means without any luck. Any help would be appreciated.
Unknown( 77): GUID=7857a320-42ee-6e90-d5d9-3f414e3ea2d3 (No Format Information found).
[0]0368.0A68::09/09/2015-16:23:52.932 [user]|"IPADDRESS"|IkeProcessInformationalRequestIkeV2 failed with Windows error 13804(ERROR_IPSEC_IKE_GENERAL_PROCESSING_ERROR)
[0]0368.0A68::09/09/2015-16:23:52.932 [user] |"IPADDRESS"|IkeProcessInformationalRequestIkeV2 failed with HRESULT 0x800735ec(ERROR_IPSEC_IKE_GENERAL_PROCESSING_ERROR)
That last set of errors is the most concerning as it would point to the VPN failing, then some how reestablishing.
When this happens several printers that are processing jobs get put in a paused state, you can then go do a `cupsenable` command on those printers and they start working again.
The only other action I believe I can take would be to delete the azure gateway and recreate it. This is not something I particularity want to do, but if its what I have to do I will.
We recently had to create a New Azure VM for this customer, due to what appears to be a "bad neighbor". I wonder if the VPN gateways are affected by this as well.
Here are some of the entries i see in the linux side when this happens.
D [09/Sep/2015:11:39:38 -0500] [Job 2482] Set job-printer-state-message to "Unable to open device file "/dev/ttyc02": Resource temporarily unavailable", current level=ERROR
This looks like a serial device, but that serial device is on a digiboard port server.
Again any help would be appreciated.
https://gallery.technet.microsoft.com/Azure-Virtual-Network-2b4d0793
I see a lot of entries like this. I have been trying to find out what some of this stuff means without any luck. Any help would be appreciated.
Unknown( 77): GUID=7857a320-42ee-6e90-d5d9-3f414e3ea2d3 (No Format Information found).
[0]0368.0A68::09/09/2015-16:23:52.932 [user]|"IPADDRESS"|IkeProcessInformationalRequestIkeV2 failed with Windows error 13804(ERROR_IPSEC_IKE_GENERAL_PROCESSING_ERROR)
[0]0368.0A68::09/09/2015-16:23:52.932 [user] |"IPADDRESS"|IkeProcessInformationalRequestIkeV2 failed with HRESULT 0x800735ec(ERROR_IPSEC_IKE_GENERAL_PROCESSING_ERROR)
That last set of errors is the most concerning as it would point to the VPN failing, then some how reestablishing.
When this happens several printers that are processing jobs get put in a paused state, you can then go do a `cupsenable` command on those printers and they start working again.
The only other action I believe I can take would be to delete the azure gateway and recreate it. This is not something I particularity want to do, but if its what I have to do I will.
We recently had to create a New Azure VM for this customer, due to what appears to be a "bad neighbor". I wonder if the VPN gateways are affected by this as well.
Here are some of the entries i see in the linux side when this happens.
D [09/Sep/2015:11:39:38 -0500] [Job 2482] Set job-printer-state-message to "Unable to open device file "/dev/ttyc02": Resource temporarily unavailable", current level=ERROR
This looks like a serial device, but that serial device is on a digiboard port server.
Again any help would be appreciated.